Legal Instruments

Legal instruments shows a list of legal instruments that have been made by the PRA and published. They can be found on this page, or via the Bank of England’s Publications page.

Complaint handling procedures of the Financial Ombudsman Service (DISP Dispute Resolution: Complaints)

Legal Instruments that change this Chapter Complaint handling procedures of the Financial Ombudsman Service

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Legal Instruments

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FSA2008/18 - Dispute Resolution: Complaints (Simplification (No 2) and other Amendments) Instrument 2008

Effective: 06/04/2008

FSA2006/53 - The CRD (Consequential Amendments) Instrument 2006

Effective: 31/12/2006

FSA2004/59 - Complaints Sourcebook (Mortgage and General Insurance Transitional Complaints) Instrument 2004

Effective: 31/10/2004

FSA2003/55 - Complaints Sourcebook (Amendment) Instrument 2003

Effective: 31/10/2004

FSA2003/39 - Complaints Sourcebook (PIA Ombudsman Awards) Instrument 2003

Effective: 01/06/2003

FOS2013/3 - Dispute Resolution: Complaints (Amendment No 5) Instrument 2013

Effective: 01/04/2013

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