Chapters

  • DISP INTRO Introduction
  • DISP 1
    Treating complainants fairly
  • DISP 2 Jurisdiction of the Financial Ombudsman Service
  • DISP 3 Complaint handling procedures of the Financial Ombudsman Service
  • DISP 4 Standard terms
  • DISP 5 Funding Rules
  • DISP App 1 Handling Mortgage Endowment Complaints
  • DISP App 3 Handling Payment Protection Insurance complaints
  • Transitional Provisions and Schedules